BAWABA Business Services
Last Updated: 14 October 2026
1. Introduction
This Refund & Cancellation Policy explains how cancellations and refunds are handled for services provided by BAWABA Almostaqbil Typing & Documents Clearing (“BAWABA,” “we,” “our,” or “us”).
This policy should be read together with our Terms & Conditions.
Nothing in this policy limits any rights you have under applicable UAE consumer-protection law.
2. Understanding Your Payment
Depending on the service, your payment may include:
- BAWABA’s service fee: Our charge for typing, document preparation, application support, and related work.
- Government or authority fees: Fees paid to the relevant government authority or official body.
- Third-party charges: Fees paid to other organisations, such as medical centres, insurance providers, translation or attestation providers, couriers, or embassies.
Where possible, we will show these amounts separately on your quote or invoice, so you know which parts may be refundable.
3. Cancelling a Service
You may request to cancel a service at any time by contacting us by telephone, WhatsApp, email, or in person.
Please contact us as soon as possible. The earlier you cancel, the more likely it is that fees have not yet been paid to an authority or third party.
Once an application has been submitted to an authority, it may not be possible to withdraw it. In that case, any refund will depend on the work completed and fees already paid.
4. When a Refund May Apply
- Before work begins: If you cancel before we start working on your request and before any fees are paid to an authority or third party, you may receive a full refund.
- After work begins: If you cancel after we have started, we may deduct a fair amount for the work already completed and any costs already incurred. The remaining balance will be refunded.
- Service not provided as agreed: If we are unable to provide the service as agreed for reasons within our control, you may be entitled to a refund of our service fee or another appropriate remedy.
- Duplicate or incorrect charges: If you are charged twice or charged an incorrect amount by mistake, the extra amount will be refunded in full.
5. Non-Refundable Amounts
The following are generally not refundable by BAWABA, subject to applicable law:
- Government and authority fees that have already been paid, as these are controlled by the relevant authority and are usually non-refundable under its rules.
- Third-party charges that have already been paid to another organisation.
- Our service fee for work already completed, such as typing, document preparation, or application submission.
If an authority or third party issues a refund for any of these fees, we will pass it on to you once we receive it.
6. Rejected or Delayed Applications
Final decisions on applications are made by the relevant authorities, not by BAWABA.
If an application is rejected or delayed by an authority, this does not automatically mean our service was not performed. Refund eligibility will depend on the agreed service, the reason for the rejection or delay, and applicable law.
If a rejection or delay was caused by an error on our part, we will work with you to correct it at no additional service fee or provide another appropriate remedy.
Refunds may not apply where a rejection or delay was caused by incorrect, incomplete, or invalid information or documents provided by the customer.
7. How to Request a Refund
To request a refund, please contact us with:
- Your full name and contact details.
- Your invoice or receipt number.
- The service you requested.
- The reason for your refund request.
We will review your request and let you know the outcome and the refundable amount.
8. Refund Method and Timing
- Card and online payments: Approved refunds will be processed within 5 working days to the original payment method. Depending on your bank or payment provider, it may take up to 14 working days for the refund to appear in your account.
- Tabby payments: Refunds for payments made through Tabby will be processed through Tabby and may be subject to Tabby’s timelines and terms. Any adjustment to your instalments will be handled by Tabby.
- Cash payments: Approved refunds for cash payments may be collected from our office.
Refunds will be made in UAE Dirhams (AED) and only to the person who made the original payment, unless otherwise agreed.
9. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The latest version will always be published on this page with its updated date.
10. Contact Us
For cancellations, refund requests, or questions about this policy, please contact us:
- Business Name: BAWABA Almostaqbil Typing & Documents Clearing
- Website Brand: BAWABA Business Services
- Address: Al Nakheel, Al Diwan Street, opposite Immigration, Unit No. 4, Ras Al Khaimah, UAE
- Telephone / WhatsApp: +971 50 655 3811
- Email: info@bawabarak.com
See also our Privacy Policy.
