BAWABA Business Services
Last Updated: 14 October 2026
1. Introduction
Welcome to BAWABA Business Services.
These Terms & Conditions govern your access to and use of our website and the services provided by BAWABA.
In these terms, “BAWABA,” “we,” “our,” or “us” refers to the business operating under the name BAWABA Almostaqbil Typing & Documents Clearing.
By accessing our website, contacting us, requesting a service, or making a payment, you acknowledge that you have read and understood these Terms & Conditions.
If you do not agree with these terms, please do not use our website or services.
2. Our Services
BAWABA provides typing, documentation, administrative assistance, and related support services in the United Arab Emirates.
Our services may include:
- Typing & Document Services: Document typing, printing, photocopying, application preparation, and document clearing.
- Residency, Emirates ID & Visa Services: Assistance with residence visas, visit visas, Emirates ID, status changes, renewals, cancellations, domestic worker services, medical fitness, and health insurance procedures.
- Business & Commercial Licensing: Assistance with trade licences, company formation, free zone services, tenancy contracts, renewals, and related commercial procedures.
- Government Services: Assistance with immigration, MOHRE, traffic and vehicle registration, courts, public prosecution, municipality, attestation, and education-related government procedures.
- Embassy & International Services: Embassy appointments, document attestation, visa assistance, document translation coordination, and Saudi visa and Umrah-related services.
- Healthcare Services: Assistance with MOH, DHA, DOH Abu Dhabi, healthcare professional, and healthcare facility procedures.
- Education & Employment: Educational certificate equivalency, qualification recognition, CV preparation, employment letters, and official applications.
- Charitable & Humanitarian Services: Assistance with charity organisation files, school fee assistance, medical and financial assistance applications, and related humanitarian procedures.
- Individual & Corporate Services: Credit reports, administrative services, data and file updates, and other government transaction support.
The availability of each service depends on the applicable authority’s requirements, our operational capabilities, and any relevant legal or licensing restrictions.
We may update our service offerings from time to time.
3. Nature of Our Services
BAWABA provides administrative assistance, document preparation, typing, application support, and related services within the scope of our authorised business activities.
Unless expressly stated otherwise, BAWABA is not the government authority responsible for approving, issuing, or deciding the outcome of an application.
Final decisions concerning visas, residency, Emirates ID, business licences, medical fitness, attestations, charitable assistance, and other official applications remain with the relevant authorities or organisations.
We do not guarantee the approval or successful outcome of any government application or transaction.
Our role is to assist customers with the applicable procedures and documentation within the agreed scope of service.
4. Customer Responsibilities
Customers are responsible for:
- Providing accurate, complete, and up-to-date information.
- Submitting genuine and valid documents.
- Reviewing all information provided for applications before submission, where review is available.
- Informing BAWABA of any changes that may affect their application.
- Providing the necessary consent or authorisation for us to act on their behalf.
- Paying the agreed service charges and applicable third-party fees.
- Responding promptly to requests for additional information or documentation.
BAWABA shall not be responsible for delays or adverse outcomes caused by inaccurate information, incomplete documentation, invalid documents, or a customer’s failure to provide required information, except where responsibility arises under applicable law.
We reserve the right to decline or suspend a request involving suspected fraudulent documents, misleading information, unlawful activity, or a request outside our authorised services.
5. Service Requests and Processing Times
A service request may be initiated through our website, telephone, WhatsApp, email, or an in-person visit.
Before proceeding, customers should confirm the scope of the requested service, the applicable charges, and any additional requirements.
Processing times may depend on:
- The relevant government authority or third-party organisation.
- The completeness and accuracy of submitted documents.
- Appointment availability.
- Additional verification or approval requirements.
- Public holidays, system outages, or other circumstances beyond our reasonable control.
Any processing time communicated by BAWABA is an estimate unless a specific commitment has been expressly agreed in writing.
We will make reasonable efforts to provide updates when relevant information becomes available.
6. Service Fees and Payments
Service fees will be communicated to customers before the service is confirmed or payment is requested. All prices are in UAE Dirhams (AED).
Depending on the service, the total amount payable may include:
- BAWABA’s service fee.
- Government or authority fees.
- Third-party service charges.
- Appointment, courier, translation, attestation, or other applicable charges.
Where possible, these charges will be identified separately so customers understand what they are paying for.
Customers must pay the agreed amount using the payment methods made available by BAWABA.
For online payments, including payments made through Tabby or other payment providers, the transaction may also be subject to the payment provider’s terms and conditions.
A payment receipt or invoice will be provided as applicable.
BAWABA will not knowingly charge customers for services or fees that have not been agreed upon or properly disclosed, subject to applicable legal requirements.
7. Cancellations and Refunds
Customers who wish to cancel a service or request a refund should contact BAWABA as soon as possible.
Refund requests will be assessed according to the nature of the service, the work already completed, the payments already made to government authorities or third parties, and applicable UAE law.
The following principles apply:
- Before work begins: A refund may be available, subject to any disclosed and lawful charges already incurred.
- After work begins: The amount refundable will depend on the work completed, costs incurred, and applicable legal requirements.
- Government and third-party fees: Amounts already paid to an authority or third party may be non-refundable under that party’s rules. This does not remove any refund rights that apply under UAE law.
- Service not delivered: Where a service has not been provided as agreed, the customer may be entitled to an appropriate remedy under applicable law.
- Rejected applications: A rejected government application does not automatically mean BAWABA’s administrative service was not performed. Refund eligibility will depend on the agreed service, the circumstances, and applicable law.
Approved refunds will be processed within 5 working days to the original payment method. Depending on your bank or payment provider, it may take up to 14 working days for the refund to appear in your account. For payments made through Tabby, refunds will be processed through Tabby and may be subject to their timelines.
For further details, please refer to our Refund & Cancellation Policy.
Nothing in these terms limits a customer’s rights under applicable consumer-protection legislation.
8. Documents and Personal Information
BAWABA may need to collect and process personal information and documents to provide requested services.
These may include identification documents, passport details, contact information, application forms, employment or educational records, and other documents relevant to a particular request.
Customers must only provide information they are authorised to share.
BAWABA will handle personal information in accordance with applicable privacy and data-protection requirements and its Privacy Policy.
Customers should avoid sending sensitive documents through unverified communication channels.
We may share relevant information with the appropriate government authorities, service providers, or authorised third parties when necessary to fulfil a requested service or meet a legal obligation.
For further information, please read our Privacy Policy.
9. Third-Party Authorities and Service Providers
Some services require interaction with government authorities, embassies, medical centres, insurance providers, educational institutions, charities, payment providers, or other third parties.
Their requirements, fees, operating hours, processing times, and decisions may change without notice.
BAWABA does not control the independent decisions or internal systems of these organisations. However, this does not exclude any responsibility BAWABA has for its own services under applicable law.
Customers may be required to comply with the relevant third party’s procedures and terms.
10. Website Information and Accuracy
We make reasonable efforts to keep the information on our website accurate and up to date.
However, service descriptions, requirements, fees, and procedures may change as a result of updates by the relevant authorities.
Website information is provided for general guidance and should not be treated as confirmation that a particular application will be accepted or approved.
Customers should contact us to confirm the latest requirements and charges before proceeding with a service.
11. Acceptable Use of Our Website
Customers agree not to:
- Use our website for unlawful or fraudulent purposes.
- Submit false, misleading, or unauthorised information.
- Attempt to interfere with the website’s operation or security.
- Access or attempt to access restricted systems or information.
- Copy or misuse website content, branding, or materials without permission.
We reserve the right to restrict access to our website where reasonably necessary to protect our systems, customers, or business, subject to applicable law.
12. Intellectual Property
Unless otherwise stated, the content of this website, including text, branding, logos, graphics, photographs, and design elements, belongs to BAWABA or is used with permission.
You may not reproduce, distribute, modify, or commercially exploit this content without prior authorisation, except where permitted by law.
Third-party names, logos, and trademarks remain the property of their respective owners.
13. Limitation of Responsibility
BAWABA will exercise reasonable care in providing the agreed services.
To the extent permitted by applicable law, BAWABA is not responsible for delays, decisions, or outcomes determined independently by government authorities or other third parties.
BAWABA is also not responsible for losses arising from inaccurate or incomplete information supplied by a customer, except where applicable law provides otherwise.
Nothing in these Terms & Conditions excludes or restricts liability, consumer rights, or remedies that cannot lawfully be excluded or restricted under UAE law.
14. Changes to These Terms
BAWABA may update these Terms & Conditions when necessary to reflect changes to our services, business operations, or applicable requirements.
The latest version will be published on our website with its updated date.
Changes will apply prospectively, subject to applicable law and any existing agreement with a customer.
We encourage customers to review this page periodically.
15. Governing Law and Disputes
These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.
Any dispute relating to our services should first be raised with BAWABA so that we can attempt to resolve it fairly and promptly.
Where a dispute cannot be resolved directly, it may be referred to the competent authorities or courts in accordance with applicable law.
Nothing in this section prevents a customer from exercising any mandatory legal rights available to them.
16. Contact Information
For questions about these Terms & Conditions or our services, please contact us:
- Business Name: BAWABA Almostaqbil Typing & Documents Clearing
- Website Brand: BAWABA Business Services
- Address: Al Nakheel, Al Diwan Street, opposite Immigration, Unit No. 4, Ras Al Khaimah, UAE
- Telephone / WhatsApp: +971 50 655 3811
- Email: info@bawabarak.com
